Case Study · Wix.com
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A marketplace that lets sellers shop across providers, not one at a time

Wix assumed the answer was expanding its own catalog. I identified a different opportunity: stop competing on inventory and let sellers compare products across providers instead. That insight became Wix's first cross-provider marketplace — and I built the mega-menu component Wix didn't have to make it work.

~50 ~500
10× more print-on-demand products available to sellers after replacing the thin in-house catalog with a cross-provider model. Rolled out platform-wide and live on Wix today — ~50% of new print-on-demand sellers now come through the marketplace. A net-new design-system component and a post-launch menu redesign drove measurable lift in browsing and cross-category discovery.
Role
Sole designer, Sales Channels
Scope
Strategy, UX, design system, testing
Status
POD live · Dropshipping near launch
Timeline
2022–2025
Context

Sourcing products meant visiting providers one at a time

Wix sellers who wanted to sell print-on-demand or dropshipping products had to go provider by provider — open each third-party app separately, browse it in isolation, and add products with no way to compare across the wider market.

Wix pushed sellers toward its own integrated provider, Modalyst. But Modalyst's print-on-demand catalog was thin — roughly 50 products — and didn't carry what sellers were actually looking for. The result: a fragmented sourcing experience and a default option that quietly underdelivered. No competitor offered a single place to shop products across providers, either.

My role: sole designer on the Sales Channels team. I owned the strategy for where to start, the end-to-end UX, the new design-system component the marketplace required, and the post-launch testing and iteration.
Strategy

One idea that resolved a stakeholder standoff

There was real internal tension about Modalyst, Wix's existing integrated provider. Engineering wanted to keep it — it was built, integrated, and represented significant invested work. Leadership was leaning the other way and considering shutting it down for underperforming. The two positions were heading toward an either/or.

A cross-provider marketplace dissolved the standoff. Instead of choosing between keeping Modalyst or killing it, the marketplace kept Modalyst as one option and added stronger providers alongside it — engineering's investment stayed in place, and leadership got the expansion and quality jump they wanted. The disagreement turned out to be the wrong question; the right one was "why only one provider at all?"

Strategic decision
Launch with print-on-demand — the weakest category — because the smallest catalog creates the largest, most obvious improvement on day one.

A cross-provider marketplace is a big surface, so where to begin mattered. I chose print-on-demand first — precisely because it was the weakest category. Modalyst was strong on dropshipping (thousands of products) but its POD catalog was tiny, so POD was where a new provider would create the most immediate, visible improvement.

Bringing in Printful took POD from roughly 50 products to around 500 — a 10× jump in selection the moment it launched. The contrast was stark enough that the value didn't need explaining. (Modalyst's POD catalog was later shut down because it was too small to compete.)

~50
Modalyst POD
Thin in-house catalog
~500
Printful
10× more products, day one
Starting with the weakest category meant the first launch delivered the most obvious win — proof of the marketplace concept, with the least to argue about.
The build

Wix had no mega-menu — so I built one

A marketplace spanning multiple providers and dozens of categories needs a way to browse that depth without drowning the seller. Wix's design system didn't have a mega-menu component, so designing the marketplace meant designing — and contributing — that component from scratch.

The live Wix print-on-demand marketplace, powered by Printful, showing the product browsing grid
The live POD marketplace on Wix — Printful-powered, with the category navigation and product grid I designed. ● Live in production

Beyond navigation, each product needed a detail view that surfaced the information sellers actually decide on — pricing, shipping, customization technique, available colors and sizes — pulled from the provider but presented in a consistent Wix experience.

The product detail modal showing pricing, shipping, customization options, colors and sizes
Product detail view — provider data (price, shipping, customization, variants) unified into one consistent Wix pattern. ● Live in production
Iteration

The menu redesign that proved the point

We launched the first version mirroring Modalyst's existing mega-menu, which was horizontal. It worked, but it felt cramped and made deeper browsing awkward. After launch, I pitched a different direction: a vertical mega-menu modeled on the Wix App Market — a pattern Wix sellers already knew and trusted.

I validated the change with 5 moderated user tests — all positive. After shipping it, we saw increased engagement with the menu and, notably, more sellers crossing over from print-on-demand into Wholesale — the cross-category discovery the marketplace existed to enable in the first place.

The vertical menu wasn't just cleaner — it nudged sellers to explore across categories, which is the entire reason a cross-provider marketplace beats shopping one provider at a time.
Outcome

What shipped

The lesson I kept: sequence is strategy. Choosing the weakest category to launch first turned a huge, abstract marketplace vision into one obviously-better release.

Screenshots are of the live, publicly available Wix product. Menu diagrams are simplified representations for illustration.

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